Contact Us
Store
Wishlist
Account

Shopping cart

Login
Register

FAQs

Home FAQs

Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

At Ighomall.com, we offer multiple shipping methods to ensure fast and reliable delivery:

  • Standard Delivery: Affordable shipping option with estimated delivery within 3–7 business days.

  • Express Delivery: Faster shipping option for urgent orders, typically delivered within 1–3 business days.

  • Same-Day Delivery: Available for select locations on orders placed before the cutoff time.

  • Pickup Stations: Customers can choose to pick up their orders from designated pickup locations.

Shipping availability and time frames may vary based on location and product type. You can check available shipping options at checkout.

 

Currently, we do not offer international shipping. However, we are working towards expanding our shipping options in the future. Stay tuned for updates!

Delivery times vary depending on your location and the shipping method selected at checkout. Orders within major cities are typically delivered within 1-3 business days, while deliveries to other locations may take 3-7 business days. For imported items, delivery may take 7-14 business days.

You will receive a tracking number once your order has been shipped, allowing you to monitor your package’s progress. If you have any questions about your order status, feel free to contact our customer support team.

Payment

At Ighomall.com, we offer multiple secure payment options to ensure a smooth shopping experience. You can pay using:

  • Debit/Credit Cards (Visa, Mastercard, Verve)
  • Bank Transfers
  • USSD Payments
  • Mobile Wallets
  • Pay on Delivery (Available in select locations)

We prioritize secure transactions to protect your payment details. If you need assistance, our customer support team is ready to help.

 

Yes, shopping online at Ighomall.com is safe and secure. We prioritize the protection of your personal and payment information using advanced security measures, including encryption and secure payment gateways. Our website is designed to ensure a smooth and trustworthy shopping experience. Additionally, we offer safe payment options, reliable delivery, and excellent customer support to guarantee your satisfaction. Shop with confidence at Ighomall.com!

Order & Returns

Placing an order on Ighomall.com is quick and easy! Follow these simple steps:

  1. Browse & Select: Visit our website and browse through our wide range of products. Click on the item you want to purchase.

  2. Add to Cart: Click the “Add to Cart” button to add your selected item(s) to your shopping cart.

  3. Proceed to Checkout: Once you're ready, click on the cart icon and select “Checkout.”

  4. Provide Your Details: Enter your shipping address, contact information, and any special instructions.

  5. Choose Payment Method: Select your preferred payment option (bank transfer, online payment, or other available methods).

  6. Confirm & Place Order: Review your order details and click “Place Order” to complete your purchase.

  7. Order Confirmation: You’ll receive a confirmation email or SMS with your order details and tracking information.

For assistance, contact our customer support team via phone, WhatsApp, or email. Happy shopping at Ighomall.Online Stores ! 😊

At Ighomall Online Stores we strive to process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact our customer support team immediately.

  • Order Cancellation: If your order has not yet been processed or shipped, we can cancel it and issue a full refund.
  • Order Changes: If you need to change the shipping address, update item quantities, or modify your order, reach out to us as soon as possible. Changes can only be made before the order is processed.

No, you do not need an account to place an order on Ighomall.com. You can checkout as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and receive exclusive deals and updates.

How Do I Track My Order?

Tracking your order on Ighomall.com is easy! Once your order has been processed and shipped, you will receive a tracking number via email or SMS. Follow these steps to track your order:

  1. Check Your Email/SMS: Look for a message from Ighomall.com containing your tracking number and shipping details.

  2. Visit the Courier’s Website: Click on the tracking link in the email or go to the courier’s website and enter your tracking number.

  3. Login to Your Account: You can also log in to your Ighomall.com account, go to "My Orders," and check the status of your order.

If you need further assistance, feel free to contact our customer support team. We're happy to help!

At Ighomall.com, we strive to ensure your satisfaction with every purchase. If you need to return a product, please follow these steps:

  1. Check Eligibility – Ensure the item is eligible for return. Products must be in their original packaging, unused, and returned within our specified return period.

  2. Initiate a Return Request – Contact our customer support team via email or phone, providing your order details and reason for the return.

  3. Return Approval – Once your request is approved, you will receive instructions on how to send the item back.

  4. Return the Item – Pack the item securely and send it to the provided return address. Ensure you keep the shipping receipt for tracking purposes.

  5. Refund or Replacement – After we receive and inspect the item, we will process your refund or replacement as per our return policy.

For more details, please visit our Return Policy Page or contact our support team.

 
Your experience on this site will be improved by allowing cookies Cookie Policy

These cookies are essential for the website to function properly.

These cookies help us understand how visitors interact with the website.

These cookies are used to deliver personalized advertisements.