1. What is Igomall?
Igomall is a reliable eCommerce and service platform that provides access to genuine products and professional solutions. We offer a wide range of items and services, including electronics, phones, computers, laptops, solar and inverter installations, CCTV installations, industrial tools, and essential home and business equipment.
2. How do I place an order on Igomall?
Placing an order on Igomall is simple:
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Browse and select your desired product or service
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Add to cart and proceed to checkout
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Create an account or log in
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Provide required delivery details
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Complete payment
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Receive order confirmation
3. What payment methods does Igomall accept?
We accept secure and convenient payment options, including:
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Debit/Credit cards (Visa, Mastercard, etc.)
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Bank transfers
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Other supported payment options available at checkout
4. Are products on Igomall genuine?
Yes. Igomall is committed to selling only genuine and verified products sourced from trusted suppliers.
5. Do you offer installation services?
Yes. Igomall provides professional installation services for:
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Solar and inverter systems
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CCTV surveillance systems
Our technicians ensure proper setup and functionality based on your needs.
6. Can I return a product?
Yes, products can be returned within 7 days of delivery, provided they meet our return policy conditions:
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Item must be unused and in original packaging
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All accessories, manuals, and tags must be included
Please refer to our Return Policy for full details.
7. How long does delivery take?
Delivery timelines depend on your location and product availability:
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Standard deliveries usually take 2–5 business days
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Installation-based or special orders may take longer
Estimated delivery time is shown during checkout.
8. What should I do if I receive a damaged or incorrect item?
If this happens:
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Contact Igomall customer support immediately
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Provide your order details and clear photos of the item
We will arrange a replacement or resolution as quickly as possible.
9. Is my personal and payment information secure?
Yes. We use secure systems and encryption technologies to protect your personal and payment information. Your privacy is a top priority.
10. Can I cancel my order?
Orders can be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible. Please contact customer support promptly.
11. Do your products come with warranties?
Many products come with manufacturer or supplier warranties. Warranty information is provided on the product page or upon request.
12. How can I contact Igomall customer support?
You can reach us through our official support channels listed on the Igomall website, including phone, email, or live chat during business hours.
Didn’t find what you’re looking for?
Feel free to contact us—we’re always happy to help.
