Return Time-Frame Policy

Customers may initiate a return within 7 days of receiving their order.

Extended Return Periods

During special promotions, festive seasons, or holidays, Ighomall may offer extended return windows of up to 10 or 14 days.

• Any extended return period will be clearly stated on the product page or promotional announcement at the time of purchase.

• Once the extended period ends, the standard 10-day return policy applies.

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Eligibility Criteria

Eligible Items

Returned products must be:

• Unopened, unused, and undamaged

• In their original packaging, including all accessories, manuals, and free items

• Returned with original tags, labels, and seals intact (where applicable)

• Purchased directly from the Ighomall online store
  
  

Proof of Purchase

• A valid order number, receipt, or invoice is required for all return requests.

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Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Perishable goods (including food items and consumables)

• Intimate or hygiene-related products (such as underwear, personal care items, and grooming tools once opened)

• Clearance or final-sale items, unless damaged or defective on delivery

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Condition on Inspection

• All returned items are subject to inspection and approval by Ighomall.

• Items that show signs of use, damage, or tampering may be rejected or returned to the customer.

Return Process

To start a return, please follow the steps below:

Step 1: Contact Customer Support

• Reach out to Ighomall Customer Support within the approved return period.

• Provide your order number, item name, and reason for return.

• Requests submitted without contacting support first may not be processed.

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Step 2: Receive Return Approval

• Once your request is reviewed, you will receive a return authorization.

• Approved returns will include instructions and, where applicable, a prepaid shipping label.

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Step 3: Prepare the Item for Return

• Pack the item securely in its original packaging to prevent damage during transit.

• Ensure the product is unused, undamaged, and includes all accessories, manuals, and free items.

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Step 4: Include Required Documentation

Inside the return package, include:

• A completed return form (if provided), or

• A clear note with your order number and registered contact details

Returns without proper identification may experience delays or rejection.

Step 5: Ship the Item

• Attach the prepaid shipping label (if provided) or ship using an approved courier.

• Customers are responsible for return shipping costs unless the return is due to an error or defective item.

Refund or Exchange Options:

Clearly outline the available options:

• Full refund: A complete refund to the original payment method.
• Store credit: A credit to be used for future purchases.
• Exchange: Replacing the returned item with a new one.
• Specify any processing time for refunds or exchanges.

Shipping Costs:

Responsibility for return shipping costs depends on the reason for the return, as outlined below:

1. Customer-Paid Return Shipping

The customer is responsible for return shipping costs when:

• The item is returned due to a change of mind

• An incorrect size, color, or model was ordered

• The product is no longer needed or wanted

• The return request meets eligibility rules but is not due to an Ighomall error

In these cases, the customer must arrange and pay for return shipping using an approved courier.

2. Seller-Paid Return Shipping (Ighomall Covers Cost)

Ighomall will cover return shipping costs when:

• The item received is damaged, defective, or faulty

• The wrong product was delivered

• The item is missing parts or accessories due to an Ighomall fulfillment error

For these returns:

• Ighomall will provide a prepaid return shipping label or

• Reimburse reasonable shipping costs after verification and approval

3. Shared Return Shipping Costs

In certain situations, return shipping costs may be shared between the customer and Ighomall, including:

• Partial refunds where the item has minor packaging damage

• Promotional or discounted items returned outside standard conditions

• Special cases approved by Ighomall Customer Support

Any shared-cost arrangement will be clearly communicated and approved before the return is processed.

Damaged or Defective Items:

Ighomall is committed to delivering products in good condition. If you receive an item that is damaged, defective, or faulty, please follow the process below for a quick replacement or refund.

Step 1: Report the Issue Promptly

• Contact Ighomall Customer Support within 48 hours of delivery.

• Provide your order number, product name, and a brief description of the issue.

• Attach clear photos or videos showing the damage or defect and the original packaging.

Step 2: Verification & Approval

• Our team will review the information provided.

• Once approved, you will receive return instructions and a prepaid shipping label (where applicable).

Step 3: Prepare the Item for Return

• Pack the item securely in its original packaging, including all accessories, manuals, and free items.

• Ensure the product is not further damaged during packing.

Step 4: Include Required Documentation

Please include one of the following inside the return package:

• A completed return form (if provided), or

• A written note with your order number, registered name, and contact details

Returns without proper documentation may experience processing delays.

Refund or Replacement Options

After inspection and confirmation:

• Customers may choose a free replacement (subject to stock availability), or

• A full refund, processed to the original payment method

Refunds are typically completed within 5–10 business days after the returned item is received and approved.

Hassle-Free Guarantee

• Ighomall covers all return shipping costs for damaged or defective items.

• There are no hidden fees for approved returns caused by delivery or manufacturing issues.