Terms and Conditions
Welcome to Igomall. These Terms and Conditions govern your access to and use of the Igomall website, mobile application, products, and services. By accessing or using our platform, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
If you do not agree with any part of these Terms, kindly discontinue use of the platform.
1. GENERAL OVERVIEW
1.1
These Terms and Conditions outline the rules governing your use of the Igomall platform and the purchase of products and services offered on it.
1.2
By using Igomall, you confirm that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations.
1.3
Igomall provides access to genuine products and professional services, including but not limited to electronics, phones, computers, laptops, home appliances, solar and inverter installations, CCTV installations, and industrial tools.
2. ELIGIBILITY REQUIREMENTS
To use the Igomall platform, you must:
2.1
Be at least 18 years of age or use the platform under parental or guardian supervision.
2.2
Register an account and provide accurate, complete, and up-to-date information.
2.3
Reside within Nigeria and provide a valid Nigerian delivery address.
2.4
Be the lawful owner or authorized user of the payment method used for transactions on the platform.
Igomall reserves the right to suspend or restrict accounts that provide false, misleading, or incomplete information.
3. ORDERS AND PAYMENT GUIDELINES
3.1
All orders placed on Igomall are subject to product availability and confirmation.
3.2
Payments must be completed in full at checkout using the approved payment methods available on the platform.
3.3
Igomall reserves the right to cancel or refuse any order where fraud, pricing errors, misuse, or unauthorized activity is suspected.
3.4
Payments are processed securely through trusted payment gateways that support card payments, bank transfers
4. PRODUCT AVAILABILITY AND PRICING
4.1
Product availability may change without prior notice.
4.2
All prices are displayed clearly and include applicable taxes unless otherwise stated.
4.3
Igomall reserves the right to correct pricing errors, product descriptions, or specifications at any time without prior notice.
4.4
Images displayed on the platform are for illustration purposes only and may differ slightly from the actual product.
5. SHIPPING AND DELIVERY
5.1
Delivery timelines provided during checkout are estimates and may vary based on location, logistics, or unforeseen circumstances.
5.2
Igomall is not responsible for delays caused by third-party logistics providers, weather conditions, or force majeure events.
5.3
Shipping fees are non-refundable unless otherwise stated in our Return Policy.
6. INSTALLATION SERVICES
6.1
For services such as solar, inverter, and CCTV installations, appointments are scheduled based on availability.
6.2
Customers are responsible for providing accurate location details and ensuring site readiness.
6.3
Igomall shall not be liable for delays caused by site conditions, restricted access, or customer unavailability.
7. RETURN AND REFUND POLICY
7.1
Returns are subject to our 7-Day Return Policy, starting from the date of delivery.
7.2
Returned items must be unused, in original packaging, and include all accessories and manuals.
7.3
Refunds or replacements will only be processed after inspection and approval of returned items.
7.4
Unless stated otherwise, return shipping costs may be borne by the customer.
8. PLATFORM USAGE
8.1
Users must use the platform for lawful purposes only.
8.2
Fraudulent activities, unauthorized access, system tampering, or misuse of the platform are strictly prohibited.
8.3
Violation of these rules may result in account suspension, termination, or legal action.
9. INTELLECTUAL PROPERTY RIGHTS
9.1
All content on Igomall, including logos, text, graphics, images, and trademarks, are the property of Igomall or its licensors.
9.2
Unauthorized reproduction, distribution, or use of any platform content without written permission is strictly prohibited.
10. LIMITATION OF LIABILITY
10.1
Igomall shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform or products.
10.2
Total liability, if any, shall be limited to the amount paid for the specific product or service in dispute.
11. ACCOUNT SUSPENSION OR TERMINATION
Igomall reserves the right to suspend or terminate any account found to be in violation of these Terms, without prior notice.
12. CHANGES TO TERMS
12.1
Igomall may revise or update these Terms and Conditions at any time.
12.2
Changes take effect immediately upon publication on the platform. Continued use signifies acceptance of the revised Terms.
13. GOVERNING LAW
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
14. CONTACT INFORMATION
For inquiries, questions, or complaints, please contact Igomall through the official customer support channels listed on our website.
DISCLAIMER
Igomall does not guarantee uninterrupted or error-free access to its platform. We are not responsible for service disruptions caused by technical issues, system maintenance, or unforeseen events. While we strive for accuracy, product descriptions, pricing, or availability may occasionally contain errors, which we reserve the right to correct.
